![]() "It's a huge customer information problem, which is why I need to speak to a manager." In it, he clearly says the issue needs to be escalated: "I'm going to need a manager," he told the agent as he explained that he was able to access others' data. He says he reported it again, waited a few more months, and called Brinks yet again in early July. In April, he was surprised to find out he still had access to the same drop-down menu with the same customer information. ![]() Kopp assumed the breach would be quickly fixed after he discovered and reported it in early 2022. "It allows people to potentially break into your home and into your information online. "Of course, it's a breach of security as well," said Ann Cavoukian, a former three-term privacy commissioner of Ontario. Privacy expert Ann Cavoukian says the company's poor response to the problem makes her 'cringe.' (Submitted by Ann Cavoukian) 'Very serious' breachīut one expert says it was still a "very serious privacy breach." Though Kopp did not see his own details on the screen, Brinks has not notified any of the customers who were affected by the leak, which went unfixed for months.īrinks says no financial or banking data was included in the leak. "I wanted to know whether my data was compromised in the same way." I really don't feel that they're safeguarding other people's information," he said. Kopp could even view specific things about other customers' home security systems, like security equipment details and locations of security zones within their homes. Got a story you want investigated? Contact Carolyn and the Go Public team.There on his screen were approximately 100 other customers' addresses.Įvery click of the mouse revealed more of someone else's information: name, address, phone number, emergency contacts and account payment history. He told Go Public he signed into his system's online portal "and that's when I noticed that I had a drop-down to select a whole bunch of addresses." The Edmonton man - a systems architect for a telecommunications company and self-professed gadget enthusiast - had added a little extra home security when, in October 2021, he signed a 36-month contract for a Brinks system.īut things took a strange turn when he called technical support to troubleshoot those wonky door sensors. If you’re still mulling this one over, visit our Best Home Security Systems for some expert comparison.Andrew Kopp was having trouble with the door sensors on his new Brinks home security system. Customer experience: Brinks Home has a few kinks when it comes to customer service, especially surrounding communication.Brinks Home offers both sides of the installation spectrum. Installation: Install it yourself, or don’t if you want help. ![]() Home automation: You can create a nice smart home setup with Brinks Home compatibility, which includes Amazon, Alexa, and Z-Wave.Equipment: Brinks Home offers equipment from other manufacturers that gets the job done, and there are a lot of different options.Pricing: Brinks Home’s prices are reasonable, especially considering the video storage and emergency monitoring features.But if you’re more into gadgets, or you want something flashier, you should look elsewhere. So if you want to get the most out of your monitoring, you and Brinks Home will get along like nobody’s business. The only thing that really sets Brinks Home apart is that it offers a lot of useful monitoring features. It’s not expensive but it’s not cheap, it’s not overly innovative but it’s not entirely behind the times-and it’s not flashy in any way. Brinks Home is a pretty unassuming offering.
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